Shipping Policy

Shipping Policy for Luckideco

OUR SHIPPING PHILOSOPHY

At Luckideco, we are committed to bringing high-quality home decor to fans across the UK and Europe. All items offered on https://luckideco.com (Link) are made-to-order. This means that when you place your order, we produce that specific item just for you, ensuring the best quality and craftsmanship for your bedding!

Important Product Note: Please remember that our product is a 3-piece bedding set (1 duvet cover and 2 pillowcases) and does not include a comforter or duvet insert. Shipping to the UK and the EU only allows us to keep shipping costs affordable and delivery more efficient.

PROCESSING TIME

As a “print-on-demand” and “made-to-order” company, we require a dedicated production period to ensure your items are perfect.

      • Standard Processing: 3 – 5 business days.

      • Peak Seasons/Holidays: During high-volume periods or holiday seasons, processing may take 10 – 15 business days.

    Orders placed over weekends or observed holidays will be processed starting the following business day.

    SHIPPING TIME ESTIMATES

    We work with specialist manufacturers and courier partners to offer you the best pricing. Once your order has been processed and produced, the estimated delivery times are as follows:

    DestinationEstimated Shipping Time
    Britain, Germany, France, Spain, Italy4 – 5 Business Days
    Rest of the European Union4 – 5 Business Days

    Total Estimated Delivery Time: 7 – 10 business days (processing time plus shipping time).

    Note on External Factors: Please be aware that shipping times may be affected by global logistics challenges, customs clearance, or significant public holidays (which may cause a delay of 5 – 7 additional days).

    TRACKING INFORMATION

    We believe in transparency!

        • You will receive an automated email containing your tracking information as soon as your order ships.

        • If you have not received tracking information within 10 business days of placing your order, please contact us at info@luckideco.com.

        • Tracking Status “Not Available”: For some shipping carriers, it takes 5 – 7 business days for the tracking information to update in the system. If your tracking number shows no information after 10 business days, please reach out to our support team.

      CUSTOMS AND IMPORT FEES

      Luckideco ships internationally, so an order may cross a customs border before it reaches you. We are not responsible for any customs fees, duties, or import taxes once the items have shipped. By purchasing our products, you acknowledge and consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.

      MULTIPLE PACKAGES

      For logistical reasons and to ensure the fastest possible delivery, items in the same purchase will sometimes be sent in separate packages, even if you specified combined shipping. This is often due to stock availability or weight restrictions from our courier partners. Don’t worry—your entire order is on its way!

      EXPEDITED SHIPPING

      Do you need your bedding in a hurry? We may provide expedited shipping options for certain regions. Please reach out to our support staff via email at info@luckideco.com before or immediately after placing your order, and we will guide you regarding the additional costs and feasibility.

      CONTACT US

      If you have any questions about the status of your order or our shipping process, feel free to reach out:

          • Company: Qidong Hangjin Trading Co., Ltd.

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