Refund & Return Policy for Luckideco
SECTION 1 – CANCELLATION & MODIFICATION
We understand that you might change your mind. However, because our products are made-to-order, our cancellation window is very short:
- Cancellation/Modification Window: You can request a cancellation or modification within 2 hours of placing your order.
- Cancellation Fee: A transaction and management fee of 10% of the total order value will be applied to any cancelled order.
- Locked Orders: After the 2-hour window, the order is locked for production and cannot be cancelled or modified. If the order has already been shipped, cancellation is not possible.
SECTION 2 – RETURN POLICY
Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
Exempt Items:
- Sale items (Only regular priced items may be refunded).
- Gift cards.
- Personal care items or intimate goods.
- Note: We do not accept returns based on “incorrect product expectations” regarding the contents of our 3-piece bedding sets. As stated on our product pages, our sets include 1 duvet cover and 2 pillowcases; they do not include comforter inserts or filling.
SECTION 3 – REPLACEMENTS & EXCHANGES (DEFECTIVE ITEMS)
We stand behind our workmanship. We only replace items if they are defective, damaged, or due to a production error on our part.
What Qualifies for a Free Replacement:
- The product arrives flawed or damaged.
- The print quality is significantly poor.
- The product you received is completely different from what was represented on our site.
Important Note on Color/Design: Please allow for a 20% difference between advertised images and the actual item received in terms of color/vibrancy due to monitor displays and lighting during photo shoots. This difference does not qualify as a defect.
SECTION 4 – HOW TO SUBMIT A CLAIM
To process a replacement or refund, you must provide clear evidence. Please email info@luckideco.com with the following:
- Order Number and a description of the issue.
- Photo of the shipping label (clearly showing the tracking number).
- Photos of the product:
- For damaged items: Clear shots of the damage.
- For size issues: A photo measuring the product with a ruler.
- For wrong items: A photo of the entire product received.
Please do not send your purchase back to the manufacturer until our team has reviewed your claim and provided you with a return address.
SECTION 5 – SHIPPING FOR RETURNS
To return your product, you will be responsible for paying for your own shipping costs.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
SECTION 6 – REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
- Approved Refunds: A credit will automatically be applied to your original method of payment within 3-5 business days.
- Unauthorized Returns: Any items that are returned without authorization, or are found to be washed or worn, will not be eligible for a refund.
SECTION 7 – LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company (it may take some time before it’s officially posted).
- Contact your bank to check their processing time. If you’ve done all of this and still have not received your refund, please contact us at info@luckideco.com.
CONTACT INFORMATION
For all requests, please contact: