Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How soon will tracking show something?

Every LUCKI DECO item is printed for your order, so tracking begins after production, not after checkout. We print and quality-check your order, dispatch it within 3–5 business days of purchase (10–15 business days during peak seasons and holidays), and email you a tracking number at that point. Carrier systems then often take a further 5–7 business days to record the first scan, so a number that shows nothing in its first week is normal rather than a sign that anything is wrong. If there is still no movement 10 business days after you received the number, email us and we will chase it.

Delivery times by destination

We ship to 28 countries: the United Kingdom and all 27 EU member states.

  • UK, Germany, France, Spain and Italy — about 10 business days after dispatch.
  • Rest of the European Union — about 10 business days, occasionally longer if the parcel is held for customs processing.
  • Remote or rural addresses — 15 to 25 business days, wherever they are.

Items from one order are sometimes sent in separate packages, so a delivered status may cover part of your order rather than all of it.

What each tracking status means

  • Label created / Pre-transit — the carrier has your parcel’s details but has not physically scanned it yet.
  • In transit — moving between sorting facilities. Gaps of several days between scans are normal on international routes.
  • Customs clearance — the parcel is being processed at a border. Any duties or import taxes are the recipient’s responsibility.
  • Out for delivery — with your local courier, usually arriving the same day.
  • Delivery attempted — nobody was available. The courier will normally retry or leave collection instructions.
  • Exception — something interrupted the route: weather, an address problem, or a customs hold.

If something looks wrong

Email info@luckideco.com with your order number and we will look into it. We answer 9AM–5PM, Monday to Friday. Because items are made to order, an order can be changed or cancelled within 24 hours of purchase, before production begins; after that it has already gone into print. If your parcel arrives damaged or faulty, send us photographs within 7 days of delivery and we will arrange a replacement or refund.

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